Frequently Asked Questions

Our caregivers undergo background checks, professional training and regular performance reviews. We maintain open communication with families and healthcare providers to continuously monitor service quality and adjust care plans as needed.

Yes. We work with each client to create a flexible schedule that accommodates medical appointments, personal routines and social activities. Changes can be made at any time by contacting our support team.

ElderPlaceX currently serves the wider Zurich metropolitan area, including downtown Zurich and surrounding municipalities. Reach out to confirm availability in your neighborhood.

We offer a 24/7 emergency hotline managed by certified coordinators who dispatch trained responders or contact local emergency services based on the situation’s urgency.

Our pricing is transparent and based on the level of care needed and service frequency. Detailed rates are provided after a complimentary needs assessment. Please call +41767692513 for more information.

Absolutely. We encourage family participation in every step of the care process, from initial assessments to regular reviews, ensuring everyone’s input shapes the support plan.

Coverage depends on individual insurance policies. We provide documentation and invoices compatible with Swiss health insurers. Please consult your provider for specific coverage details.

Contact us via phone or the inquiry form at ElderPlaceX.com. We will schedule a no-obligation assessment at your home to discuss needs and design a personalized care plan.

Our team includes certified care assistants, nurses and wellness specialists with experience in geriatric support. Each caregiver completes ongoing training in first aid and client-centered care practices.

Yes, service plans are flexible. Clients or family members can request pauses, schedule adjustments or modifications to the level of support at any time by contacting our office.